Refund policy

Refund Policy

EspritNook — Return and Refund Policy

At EspritNook, we want every reader to be fully satisfied with their purchase. If something isn't right, we're here to help.

Return Window

You have 48 hours from the delivery date to request a return.

To be eligible for a return, your item must be:

  • unused
  • in its original condition
  • in its original packaging

How to Make a Return

Returns must be approved before any item is shipped back.

Email us at contact@espritnook.com with:

  • Your full name
  • Your order number
  • The reason for your return request

Once your request is approved, we'll send you instructions along with the return address.

Items returned without prior authorization cannot be accepted.

Return Shipping Costs

All costs related to returning an item are the customer's responsibility. This includes:

  • return shipping fees
  • carrier fees
  • package tracking
  • insurance
  • packaging
  • any customs duties, taxes, or processing fees

EspritNook does not provide prepaid return labels and does not reimburse return shipping costs.

We strongly recommend using a trackable shipping service, as we cannot be held responsible for packages lost or damaged in transit.

Original shipping fees are non-refundable.

The only exception applies to defective, damaged, or incorrect items. In this case, we cover the costs necessary to resolve the issue.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery, with photos attached, so we can resolve the issue quickly.

Refunds

Once we receive and inspect your return, we will let you know whether it has been approved or rejected.

If your return is approved, the refund will be issued to your original payment method within 10 business days, minus any original shipping fees.

Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at contact@espritnook.com.

Order Cancellation and Changes

Want to cancel or change your order? Contact us by email within 24 hours of your purchase, and we'll take care of it.

After this window, your order may already be in process and can no longer be modified or cancelled.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or discounted items (final sale)
  • Gift cards
  • Custom or made-to-order items

Damaged or Defective Items

Your EspritNook lantern is carefully packaged before shipping. However, if it arrives damaged or defective, contact us within 48 hours of delivery at contact@espritnook.com, including your order number and photos.

We will arrange a free replacement or a full refund. There's no need to return the damaged item unless we ask you to.

Contact Us

A question about a return or refund?

Write to us at contact@espritnook.com, and our team will get back to you as soon as possible.